There are different tools that will enable someone to assist you, 
even if he is not near your computer. Those tools enable the support person to get control of your computer, see what you see, so he can see the problem you encounter, and perform the solution to try and solve your problem. You can see all that he does on your computer, and of course you are the one who initiate the connection to that assisting person from a far. › Continue reading…
which means that we do not have someone close to us that can assist our computer problems, that we need to ask a support person to give us remote assistance. There are different tools to get remote assistance, I will discuss some tools and techniques that enable to get such remote access, mostly on the windows operating system environment.