A computer help-desk is a term that defines the procedures to get help. The help desk procedures enable to give the computer help you need in an orderly fashion. The support team giving the help needs to get detailed information of the problem, understand the solution needed and divert the problem to the proper authorities that can give you the solution for your problem.

The help desk is a collection of departments and procedures that enable the help desk to get the correct information and find the best solution for your problem.

Mostly the procedures will be:
1. Opening a support case – making sure all of the information in regards to the problem you need help with is given, so the best solution will be found.
2. The case is reviewed and the most suitable department is chosen – where the case is transferred there to help solve your problem.
3. A suitable department will find the proper solution and help you get the solution working for you.

You can contact the help desk – using different communication types, use a phone call and describing the problem to the help-desk representative, you can also send an e-mail with the help that is needed. There are some help desks that enable you to open a case with the full description online through their website, and you will get the solution directly to your e-mail.

There are also forums where you can place your question that needs help, and anyone that participates in the forum and knows the solution to your problem will give you the answer on the forum. There are also online support chat (live person) with a support representative online which will read the help you need, and ask questions online to get the full information he needs to understand what type of a solution you need, and you will get the solution options online during the chat, which you can try on the spot and get the info to the online representative and get the solution accordingly to the results you will get while trying his solutions.